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Customer Service Manager – $18.00 hr

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 Job Title:        Customer Service                                                         

 Reports to:     Business Development Director


 The Customer Service Manager position requires research of target markets, products, competitors and trends, maintaining distributions lists and coordinating surveys, mailings, promotions and online marketing & blog.

 This individual also handles every aspect of purchase orders received, from quoting and order entry to shipping and all related communication with the customer and within our organization.

 Specific responsibilities

  1. Research industry, products, competitors, sales trends and any related applicable market data.
  2. Maintaining and expanding the database of leads, partners and prospects of the organization.
  3. Cooperating with Director of Business Development to determine essential strategic approaches for sales.
  4. Price quote and sales order data entry and maintenance.
  5. Coordinating status on orders from related department to ensure the deliver commitment to the client is met.
  6. Answer phones, greeting guests, coordinating customer visits.
  7. Create product specific surveys and summarize data.
  8. Maintain all social media and on line marketing and blogs in a fresh, timely and professional manner.
  9. Other tasks as assigned

Performance Measures

  1. Growth of data base, fresh leads generated and on-line company presence.
  2. Accuracy of information shared internally and with customers.
  3. Timely and accurate data entry of sales orders, quotations, mailings & blogs.
  4. Overall customer satisfaction.
  5. Effectiveness as a team player.

Capital Employment Group is an Equal Opportunity Employer. Your personal information and your safety are always our #1 priority.

Please create a profile at:

Call us: 208.991.1001

Job Type: Full-time

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